Adapt For Life is committed to ensuring that all individuals, regardless of language barriers, have equal access to our services. This policy outlines how we accommodate translation needs for our patients, families, and staff.

Policy Statement:
Adapt For Life strives to provide clear, effective, and inclusive communication. We are dedicated to working with professional translation services to facilitate communication when necessary and appropriate.

Family Member Translators:
We encourage and prefer that a learner has a family member act as their translator whenever possible. Family members often provide valuable context and understanding, ensuring the learner’s needs and preferences are accurately conveyed.

Translation and Closed Captioning Services Availability:

• Adapt For Life will make reasonable efforts to provide translation services upon request.
• All forms of communication, including verbal discussions, written documents, and digital communications, can and will be provided in the requested language.
• Requests for translation or closed captioning services should be made to the clinic’s Operations Manager or Clinical Director. We will accommodate all requests to the best of our ability.
• Translation services may be provided through qualified in-person interpreters, over-the phone interpretation, or written translation services depending on the request and availability.
• AFL partners with a variety of HIPPA complaint translation service providers; ie Luna, Boostlingo, and individual contractors.
• Closed captioning is available for all video content provided to both patients and staff. All platforms used by Adapt For Life, including but not limited to Central Reach, Paylocity, and YouTube, offer closed captioning features to ensure accessibility.

Timelines and Requests:
To ensure timely accommodation, we ask that translation requests be made as early as possible. While we will make every effort to fulfill urgent requests, some services may require additional time to arrange.

Questions and Support:
If you have questions about this policy or need assistance with translation services, please contact your clinic’s Operations Manager or Clinical Director.