Concerns, Complaints & Grievances

If a client, parent, guardian, or Legally Responsible Person believes their rights have been violated, they may file a grievance with Adapt For Life and may also contact the appropriate external advocacy, protection, or regulatory agency. Filing a complaint with Adapt For Life is not required before contacting an external agency.

Clients and legally responsible persons receiving services in North Carolina have the right to contact Disability Rights North Carolina (DRNC), the statewide protection and advocacy organization designated to protect and advocate for the rights of individuals with disabilities.

Website: https://disabilityrightsnc.org
Phone: (877) 235-4210

Clients and legally responsible persons receiving services in Indiana may contact Indiana Disability Rights (IDR), Indiana's designated Protection and Advocacy (P&A) organization.

Website: https://www.in.gov/idr/
Phone: (800) 622-4845

Clients and legally responsible persons receiving services in Illinois may contact Equip for Equality, Illinois' federally designated Protection and Advocacy agency, regarding disability rights concerns, abuse, neglect, discrimination, or violations of client rights. They may also contact the Illinois Guardianship and Advocacy Commission Human Rights Authority (HRA) to report alleged rights violations by disability service providers.

Website: https://www.equipforequality.org
Phone: (800) 537-2632

Website: https://gac.illinois.gov

Clients and legally responsible persons receiving services in Kentucky may contact Kentucky Protection & Advocacy (P&A), the Commonwealth's designated protection and advocacy system responsible for protecting and promoting the rights of individuals with disabilities through advocacy, education, investigations, and legal assistance.

Website: https://kypa.net
Phone: (800) 372-2988

Clients, parents, guardians, and legally responsible persons may also file complaints with the U.S. Department of Health and Human Services Office for Civil Rights (OCR) regarding alleged violations of federal civil rights protections, privacy rights, discrimination, or accessibility requirements in programs receiving federal financial assistance.

Website: https://www.hhs.gov/ocr
Complaint Portal: https://ocrportal.hhs.gov

Adapt For Life will not retaliate against any client, parent, guardian, legally responsible person, or employee for filing a complaint, grievance, appeal, or report with any internal or external agency regarding client rights, quality of care, abuse, neglect, exploitation, discrimination, or compliance concerns.